Returns & Refunds Policy
Last Updated: September 2026
At Aafsha Sarees, we want our customers to have a smooth and satisfactory shopping experience. We carefully prepare and check products before dispatch. However, if you receive a damaged, defective or incorrect product, we are here to assist you according to the terms mentioned below.
1. Eligibility for Returns
A return or replacement request may be considered when:
- You receive a damaged product.
- You receive a defective product.
- You receive a product different from what you ordered.
- The product received has a significant issue that was not mentioned in the product description.
Products must be returned in their original condition, with original packaging, tags and other accessories, wherever applicable.
2. Return Request Period
Customers should contact Aafsha Sarees as soon as possible after receiving the order if there is any issue with the product. We recommend reporting damage, defects or incorrect items promptly so that our team can review the matter and provide the appropriate assistance.
Return requests submitted after the applicable return period may not be accepted.
3. Damaged or Incorrect Products
If your parcel arrives damaged or you receive an incorrect product, please contact us through WhatsApp or email with your order details.
For damaged or incorrect products, we may request clear photographs or videos of the product, packaging and shipping label. This information helps us understand the issue and process the request efficiently.
After reviewing the submitted information, Aafsha Sarees may offer an appropriate resolution, such as a replacement, exchange or refund, depending on the circumstances and product availability.
4. Products That May Not Be Eligible
Returns or refunds may not be accepted if a product has been:
- Used, washed, altered or damaged after delivery.
- Returned without its original packaging or tags, where applicable.
- Damaged because of improper handling or storage after delivery.
- Modified or tailored according to the customer’s request.
- Returned without prior communication or approval from Aafsha Sarees.
Minor variations in colour, print, texture, embroidery or appearance may occur due to photography, lighting and individual screen settings. Such variations may not necessarily qualify as product defects.
5. Return Shipping
Where a return is approved because the product was damaged, defective or incorrectly supplied, Aafsha Sarees will determine the appropriate return shipping process.
For other situations, return shipping arrangements may depend on the specific product, order and reason for return.
Customers should not send products back without first contacting our team and receiving return instructions.
6. Refunds
Once an approved returned product is received and inspected, we will inform the customer regarding the status of the refund.
If a refund is approved, the applicable amount will be processed through the appropriate payment method or other agreed method. The time required for the amount to reflect may vary depending on the payment provider, bank or financial institution.
Shipping charges, where applicable, may be treated separately depending on the reason for the return and the circumstances of the order.
7. Exchanges and Replacements
Where possible, Aafsha Sarees may offer an exchange or replacement for an eligible product. Replacement availability depends on stock and product availability at the time the request is processed.
If the requested replacement is unavailable, another suitable resolution may be discussed with the customer.
8. Order Cancellation
If you wish to cancel an order, please contact Aafsha Sarees as early as possible. Cancellation may not be possible once an order has been processed, packed or dispatched.
9. Contact Us
For return, replacement or refund assistance, please contact:
Aafsha Sarees
186/1483 Motilal Nagar Number 1, BEST Colony Road, Opposite Sejal Park, Goregaon West, Mumbai – 400104, Maharashtra, India
Email: aafshasarees786@gmail.com
WhatsApp: +91-8779757864
Please keep your order details, delivery information and product photographs available when contacting us about a return or refund.